Customer Testimonials
I was happy to receive a courtesy ride home instead for waiting in the shop while the car was repaired. Hours later I was informed that no one would be able to pick me up from home to get my car. I can understand if it was close to closing time, but it was still early during the day. That was my only issue. Other than that, I was 100% satisfied.
excellent service and even did the recall without asking
Susan Neal was a pleasure to talk to. She answered all my Questions since this was my first visit at this dealership.
everything was just great as always.all the guys and ladies in the service dept.always very friendly.
I bought my car at Webb ford . I get good service . Service people are very friendly .
Took awhile for ford to deliver my bronco but Webb did everything they promised from thr price promised to helping me with accessories..AAA+ service
Aw4some experience delivered on the price and everything they promised ..went above and beyond to make sure I was happy
Great. In and out in a timely manner. Service associate was professional and courteous.
Service staff is always friendly and very helpful. They always ask about any other service items and if there are any warranty items.
Was quick and easy, nothing to complain about. Gunner was great and helpful.
We appreciate the excellent service we receive when taking our vehicle in to Webb Ford. In fact, we come from out-of-state because of the superior care & service at this location. Our Service Advisor, Susan Neal, has always been kind and most helpful. She goes the extra mile to ensure customer satisfaction! The facility is very clean, welcoming, and the entire staff is highly qualified and friendly. We LOVE WEBB FORD!
We appreciate the service we receive when taking our vehicle in to Webb Ford. In fact, we come from out-of-state because of the superior care & service at this location. Our Service Advisor, Susan Neal, has always been kind and most helpful. She goes the extra mile to ensure customer satisfaction! The facility is very clean, welcoming, and the entire staff is highly qualified and friendly. We LOVE WEBB FORD!
Webb Ford is an excellent dealership. Steve Rowe in the service department delivers great service. Would recommend them to others as a great dealership.
Just bought my New Bronco Sport 2021 Outer Bank Area 51 color and her name is BLUE...such a *clever girl* Thanks to Brian the manager...Aaron and Damian my sales team. They were patient and kind and willing to work with me on my trade in.. It was a win win all the way around. Highly recommend this location.
Service tech repaired my problem efficiently. Very satieith my result
Steve/Service Dept was very professional, knowledgeable and friendly explaining what was done and addressing all my questions/concerns; very satisfied and would highly recommend
Excellent customer service. Tim kept in touch and explained everything. Definitely recommend this dealership for all your service needs.
Very Thorough. Service keeps you informed of what they find and what is going on. Would recommend
we always get fast and friendly service we were in and out in under one hour
The reason I gave the facility only 2 stars is because NO service staff were wearing masks and this area in Indiana has a 35% positivity rate for Covid. Not safe.
Since I have been with Webb Ford everyone has been polite, coursety, and most of all good customer service. They talk you not at you. I feel good whenever I go into Webb Ford.
Steve at Webb Ford was amazing. He kept me informed and his customer service was the best!! He went above and beyond my expectations !! Thanks Steve!!
Knowledgeable sales representative. Manager and salesman explained our options clearly without the high pressure smoke and mirrors approach we have experienced at other dealerships.
Quick 20000 mile checkup and oil change! Friendly staff and kept me updated through text
The best dealership around!! Wouldn't think of going anywhere else to buy a car! Robert in the service department is the best!
I really like going here, I always get good service and everything is always explained to me so I understand what's going on with my truck. I have been going here for 3 Years now.
Good people good service good responding time the owners good help
I purchased my F150 earlier this year and have taken it back to Webb Ford twice for oil change / tire rotation. The service department has been top notch from Steve, my service manager to the technicians. I’ve never waited beyond an hour to have these services completed. Keep up the great work!
Took my car in today to fix a totally blown tire. Gunnar was great. He helped accommodate me completely. My car was fixed with quick and efficient service. I thank all the people in the service department, Gunnar especially, for going above and beyond to service my car!
Best Service Department in NW Indiana. Excellent service , helpful and friendly. Never had a issue been doing business with Webb Ford for almost a decade.
I never have to wait long for service to be done to my vehicle
Customer service and the actual service was great !!! I will definitely be back !!!
Webb Ford provides professional prompt service. I receive great value from the service department. The service department staff are professional and service orientated individuals. They prove time and again tahat they are a asset to Webb Ford.
Steve Rowe is a very good and conscientious service advisor. Steve was very helpful in evaluating the extent of my needed repairs. The mechanic, Dave Graske, was very courteous and efficient. He repaired my car quickly. I was on the road with minimal time loss. Great job to all the crew!
I contacted the service department to explain the problem I was experiencing. They recommended I bring the vehicle in. They assessed the problem and also identified service recalls applicable to the vehicle. They took care of my vehicle in a timely manner.
Great service from the beginning of my visit until the end. Thank you Tim!!!!!!!!
Always have a loaner ready when they diagnose the issue.
Steve and Susan were excellent in helping me with my daughters car. Thanks for your professional approach
I had to have my oil changed and a recalled item serviced. The technician told me it would be three hours and gave me the option to wait or come back. I chose to wait and the job was finished in two. It was great that they were quicker than I anticipated
Excellent turnaround on this service visit. Great support from the whole team from management on down. They always do a very thorough job. That is why I keep coming back.
This was my second visit to the service department since purchasing my vehicle in December of 2020. The service was e, xemplary on each occasion and the service advisors, particularly Susan Neal on this visit went above and beyond to make my experience exceptional. I would recommend this service department to anyone.
I?ve bought 2 cars from Webb and I?ve had great experiences with them in buying and services!
I had service done on my 2012 Fusion. Staff in service (Steve Rowe and Tim Ross) always do a great job for me. I decided to purchase a new fusion, and these two employees were the main reason I chose to purchase at Webb Ford in Highland. Carl Holsapple was my salesman for the new car. He took his time and listen to me about what I needed, and he did a fantastic job in getting me a good deal on a new 2020 Fusion. Great service as well as great sales staff. I will continue to use Webb for service when ...
ROBERTS OVERALL CUSTOMER SERVICE WAS GREAT! HE ANSWERED ALL MY QUESTIONS I HAD AND ALSO HELPED ME USE MY POINTS FROM MY FORD APP. EVEN THOUGH THE SYSTEM WAS DOWN ON MY PHONE HE DID EVERYTHING IN HIS POWER TO MAKE SURE I USED MY POINTS! THANK YOU!
Von make buying our new Bronco exceptionally pleasant. It was the easiest car purchase I’ve ever made. Von was well spoken and kind. Can’t imagine going anywhere else to buy a car.
The customer service @ Ford in Highland, Indiana was trying to get me my rewards points, but couldn't because my e mail stated zero. I called Ford who handles rewards points, they stated I needed to set up an apt on my phone. I don't have a phone that has that set up. Why can't they just put the points in my e mail? Nothing got done. Otherwise, good friendly service and felt very comfortable at this Ford dealership.
Webb Ford in Highland is a great place to have your car serviced. The staff is always very friendly, helpful and treat you like family
could not ask for a better service experience. Tom and Denny Webb along with Jeff were fantastic. this is my 7th car I have bought from Webb Ford. would go know where else.
Webb Ford provided prompt and courteous service upon arrival to completion.
I took my 2015 Taurus in for repairs because it would not start. Tim was my service advisor and he let me know that he would take care of everything. My problems started when the tow truck dropped my car off at the wrong location. Tim found the car across the street and got it back to the dealership. My after market warranty company wanted to fudge on the repairs but he let then know that it was in my best interest to pay for the repairs. Tim kept me informed via text message every step of the way. Webb Ford ...
Serviced my F-150 at Webb Ford. Service Rep. Tim answered all my questions and the service was performed in a timely manner at a very affordable price .
Kevin , my sales associate was able to answer all my questions including financing of my new edge.
Vary courteous and friendly staff. I like going to this Dealership for my vehicle Maintenance. I have purchase several vehicles in the pass and never had any problems with them.
Provided courteous and professional service and lined me up with a loaner vehicle and had my vehicle repaired in a quick timely manner
Fast reliable service with honest answers to my questions.
Staff is kind and courteous. Kevin went out of his way to help me add auto start to both of the vehicles I purchased as Ford Pass starts wasn’t working correctly in both vehicles
I feel that I was not charged fairly. I feel that I was overcharged. I was charged for diagnostics that was not applied to my final total.
I bought my car here and then went for oil change and they where polite and fast I do recommend this dealer
Tim is very friendly service advisor. Kept me updated on my vehicle. Repairs are excellent and an outstanding job by all personnel that where involved.
They got in and out in timely manner. I appreciate it....
A great experience in how they handled the service visit and minimized my wait time.
Excellent experience throughout my visit. I will return.
Excellent experience. No pressure to buy. Very professional. Our third new car purchase at Webb Ford. Service and parts department very good and scheduled work done in a timely and professional manner.
Susan and Steve are the best customer service people around
just came for service and the process was quick and efficient
I love Webb Ford..wouldn't go anywhere else for my service or car buying needs. At Webb Ford the customer service is top notch!
Very satisfied with service, professional staff and highly recommend to all.
Did not plan on purchasing the truck that day, but everything seemed to go smoothly. Was expecting to wait hours to complete the sale, but it went pretty fast. Really appreciated that.
I went in to get the works done and they were pretty quick and everything was done well. The staff all seem to be very nice.
Just came in for an oil change, but had never been to Webb before, so it was all new. Told the service writer that I was "new" and he made sure he explained everything to me. Very fast service; nice waiting area - great experience. Cannot wait to bring our Explorer in for its next oil change!
Susan was very nice and did a good job keeping me posted on what was going on.
Easiest quickest experience I have ever had buying a vehicle from a dealership. I was taken care of with financing and everything and back at home with the truck in a little over 2hrs
I have purchased vehicles from Webb Ford for decades. I have always gotten great deals. Also, I purchase my vehicles from Webb because I always get the best from their Service Department.
Got in to service right away for noise at front of engine was diagnosed within 15 minutes was told that it was normal for the 5.0L engine I had total time approximately 30 minutes
Better than excellent service from sales to service especially service technician Steve he is the epitome of customer service always satisfied with his service would give 10 stars if possible
Very good.service Everyone was polite and friendly. Always go to Webb Ford.
I drove in and was quickly waited on. Came in for oil package service. I was really glad to see the plastic cover on my stirring wheel and gear shift. Especially with this covid-19. Thanks for the quick service.
ALWAYS TAKE CARE OF US If they are busy they will let me know so I can expect a little longer wait but it always comes faster than later They now have coffee on the showroom floor for customers They let me know everything about our vehicles I enjoy the friendly service and smiles from everyone that works there There are outlets by some of the chairs in case you need to plug up If I forgot my coupon they will still honor it when I get "The Works" which is an oil change etc. Never a problem ...
Service was great. I was home in less than an hour. Oil change and check was complete. I love my ford 150 truck. Thank you Susan
I dropped my car off for a recall that they sent out and needed an oil change with tire rotation, etc. They were very professional and quick. I had a ride home thinking it would take longer, but when they called saying it was ready I had no ride back, so they came to pick me up and take me back to get my car. This is the best place that really take care of their customers and their concerns which is why my husband has bought 3 vehicles from them and just waiting for the new bronco to come out ...
I was very satisfied with the excellent customer service I received 2/14/20. Robert, the Service Advisor was courteous and professional. The repairs were completed within hours, which I really appreciated. The dash lights were out preventing me from driving at night.
To date always received great customer service, servicing, repairs and parts. Terrific place definitely a recommended dealer!
I HAD FRIENDLY SERVICE AND WAS COMFORTABLE IN THE WAITING AREA!
I have been a Webb Ford customer since 2006, purchasing my first explorer at that time. I have now purchased a total of four (UPGRADES) along with a Ford F150. We would not keep coming back if we didn't trust this dealer. Their service department is awesome. I have worked with the same service supervisor during this time. This is especially awesome to be able to work with the same person since 2006. Steve has been exceptional.
I was very pleased with the recent maintenance work that I had done to my 09' Focus. I had the "works package" oil change and wiper blades replaced. The staff was both attentive to my needs and very efficient with my time and cost. I have never had any issues with my service at Ford. I would recommend them 100%.
exceptional service, prompt and efficient. Their maintenance staff are highly qualified.
Excellent service was provided in a timely manner.
The timeliness and thoroughness of my service call was exceptionally good.
Every time I bring my auto for oil change or other, the service is excellent. I recommend this Dealer to my family and friends all the time.
Always have provided excellent customer service always has taken excellent care of our needs to sales and service
They did a great job keeping me informed as to the progress of my vehicle. Work was done in a very timely fashion. I appreciate that very much.
I have always had a great experience dealing with Webb Ford. The service department has been extremely attentive and gone the extra mile to make sure I?m satisfied. I highly recommend them
I found the Service department to be very clean and organized the employees were very courteous and helpful. They had the car back to us when the said they would! I would return for service on my vehicle anytime!
I received a letter about recall service and was able to get the repair done the same afternoon. It only took about one half hour. I appreciated the speed and congeniality of the staff.
Susan my Service Adviser did a wonderful jobs of making sure everything is completely explained, bought in job below original estimate and provided transportation drop off & pickup at my home when service was completed within the times period i expected. Outstanding Job! Doug Pint Longtime Web Ford Customer & Owner
Steve and his people in the service department are the reason I buy Webb Fords and again their service was EXCELLENT! Thank you for another great experience!
Visit was about service. Usually in & out. Rates are reasonable. My truck only goes to Webb. Employee who handled my service was great. I will retun.
Every time I need a oil change or repair, I always use Webb Ford in Highland Indiana. They are very courteous and friendly. I?m usually in and out of there in at least 30 minutes.
Competent and fast sevice. Have never had a problem with service department.
Great service, quick and very polite. Will go back
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